Customer Success Manager (CSM)

KlearNow is pioneering “Logistics as a Service” (LaaS) by creating the industry’s first fully cloud-based digital network that can be used across the entire array of supply chain participants to simplify the transit of goods worldwide.  KlearNow’s LaaS model/platform is powered by our proprietary artificial intelligence/machine learning (AI/ML) engine that automates the digitization of the many current siloed, manual, and paper-based processes – ultimately turning a mass of disconnected data into a structured and adaptable resource for all partners.

Why us

KlearNow is operational and a certified Customs Business provider in US, Canada and UK with plans to grow in many more markets in near future.  Be a part of a rapidly growing company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions. 

Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.

KlearNow has the flexibility of a small start up with the security of a well-funded organization with strong investors and advisors.

Summary:

We are looking for an energetic self-starter who is fluent in European languages such as German and/or Dutch. As a Customer Success Manager (CSM) you will be responsible for managing a growing portfolio of KlearNowcustomers. This is a high-profile customer-facing role requiring outstanding relationship management, on-boarding and implementation skills. In addition, the role requires the ability to manage multiple customer interactions simultaneously, coordinate with cross-functional teams, aiming to drive customers to value. The ideal candidate is detail and results oriented, with strong communication and problem-solving skills.

Responsibilities:

  • On-board new customers and handhold their initial shipments through a full life cycle
  • Be an expert on KlearNow products, features and functions
  • Create Business Review cadencewith customers; weekly, bi-weekly, monthly
  • Measure and track KPIs and Overall customer health
  • Track and follow-up on reported issues
  • Assess customer pain-points and capture enhancement requests
  • Provide updates to customers on new releases, roadmap and best practices
  • Work closely with sales, product and operations teams

Requirements:

  • 5-7 years of Customer Success or Customer facing experience
  • Excellent communication and presentation skills
  • Able to work in a hyper-growth, fast paced start-up
  • Fluency in English as well as Dutch or German
  • French is a nice plus
  • Supply Chain or Customs Clearance industry experience is a plus

    Join our team!